Refund policy

We make it right. Everything we sell is made for one family and one person, so here is how we handle anything that goes wrong.

Memorial jewelry

Each piece is personalized and made to order, so we can't accept returns for a change of mind. If your keepsake arrives damaged, defective, misprinted or different from what you ordered, email us within 30 days of delivery with a photo, and we'll remake it or refund you, at no cost to you.

Printable templates (digital downloads)

Because templates are delivered instantly, we don't offer refunds once you've accessed them. If a file or link doesn't work, or you need help editing, email us within 14 days and we'll fix it quickly, or refund you if we can't.

We'll Design It For You

If we don't deliver your finished design within 24 hours of receiving your photos and details, you'll get a full refund. Your order includes two rounds of changes.

How to reach us

Email hello@alwaysyourangel.com with your order number. A real person reads every message.